⦁ Receive a written copy of the Patient and Family Bill of Rights from the Liv. Home Healthcare reception. If assistance is needed, contact the administrative officer at +971 58 142 0040 for help.
⦁ Receive unbiased care that respects personal values and beliefs from all staff, in accordance with DHA regulations.
⦁ Receive thorough medical care aimed at accurate diagnosis and treatment of illnesses and injuries.
⦁ Receive immediate attention in emergency situations.
⦁ Know the identity (name and specialty) of the physician responsible for your care.
⦁ Receive clear, comprehensive information about diagnosis, treatment, changes in health status, alternative treatments, treatment success or failure probabilities, advantages and disadvantages of therapy, possible treatment problems, and consequences of ignoring treatment.
⦁ Have access to an interpreter if language barriers impede understanding of medical care.
⦁ Have a person of your own sex present during certain parts of physical examinations, treatments, or procedures performed by a health professional of the opposite sex, and the right not to remain disrobed longer than necessary.
⦁ Participate in decision-making regarding your care, with encouragement to involve patients, parents, or legal guardians in planning and implementing treatment with nurses and physicians.
⦁ Obtain a medical report and copies of medical test results from us upon request, subject to DHA rules and regulations.
⦁ Enjoy privacy during examinations, procedures, and treatment, with confidentiality of all personal information.
⦁ Choose your treating doctor (subject to availability) and reject a doctor with a valid reason.
⦁ Refuse treatment, with the treating doctor informing you of the medical consequences of refusal. You must sign a form acknowledging this decision.
⦁ Refuse examination or access to your treatment details by individuals not directly responsible for your care, requiring prior permission for them to attend case discussions, examinations, and treatments.
⦁ Be protected from physical, verbal, or psychological assault during treatment.
⦁ Receive information from the treating doctor about the donation process, including advantages and disadvantages, if you wish to donate any body organ.
⦁ Have a family member or guardian as an escort based on health status, adhering to DHA rules and regulations, with certain units restricting this for medical reasons.
⦁ Receive a complete explanation of reasons for transfer to another care center, including financial and administrative obligations, and alternatives. The Health Center management will arrange approval from the alternate medical center before initiating the transfer.
⦁ Receive an itemized bill detailing all charges, regardless of the payment source.
⦁ View your medical record under the supervision of the treating doctor or medical team staff, following DHA rules and regulations.
⦁ Liv. Home Healthcare respects your right to appropriate pain assessment and management through evidence-based practices, providing all necessary information.
⦁ Ask for a second opinion within or outside our facility without fear of compromise to your care.
⦁ Provide complaints, suggestions, and comments on services through our reception desk or email us at ⦁ info@livhhc.ae